Service Packages starting at $15/Monthly

At Raza Wireless, we want to ensure that you understand the differences between our Wi-Fi calling service and traditional wired telephone service when it comes to accessing 911 and E911 services. This important disclosure will outline these differences and help you navigate any potential limitations. We encourage you to read this notice carefully and reach out to our Customer Service Department at (877)-463-4233 if you have any questions or concerns.

Please note that the Wi-Fi 911 Service may not function during a power outage. If the power goes out at the Wi-Fi location, including your home, the Wi-Fi calling service will be temporarily unavailable until power is restored. It is recommended that you have a backup power supply and a landline as a precaution.

In addition, any disruption to your Wi-Fi connection by your broadband provider, ISP, or Raza Wireless itself will prevent you from using the Wi-Fi calling service, including the Wi-Fi 911 Service. Once your connection is restored, you may need to reset your equipment before you can use the Wi-Fi calling service for emergency calls.

To ensure that emergency calls made through the Wi-Fi 911 Service are routed correctly, it is essential that you provide Raza Wireless with your accurate service address. Failure to do so may result in your call being directed to emergency personnel who cannot assist you. If you need to update your service address, please visit wireless.raza.com or contact our Customer Service representatives at (877)-463-4233.

Your safety is our priority at Raza Wireless, and we are committed to providing you with the best possible service. Thank you for choosing us as your mobile provider.

Potential Delays and Dropped Calls: Wi-Fi 911 Service

Please be aware that when using our Raza Wireless Wi-Fi calling service to make a 911 call, there may be a possibility of delays or dropped calls due to network architecture limitations. This means that the routing of your call may experience congestion or reduced speed compared to traditional 911 dialing on public telephone networks.

Routing to General Emergency Number:
It's important to note that when making a 911 call from your Raza Wireless device, the call will be routed to the general telephone number for the local emergency service provider. However, please be aware that this number may not be answered outside of business hours in some areas. This means that your call may not reach the 911 dispatcher(s) specifically designated to receive incoming 911 calls through traditional dialing methods. There is also a possibility of encountering busy signals or longer wait times when calling the general telephone number.

Maintain Alternative Means of Contacting 911 Services:
To ensure your safety, it is crucial to have alternative methods of contacting 911 or E911 services. Raza Wireless does not offer primary line or lifeline services, so it's important to have a backup plan in case you are unable to reach emergency response services using our Wi-Fi calling service. It is recommended to have access to traditional 911 services or other emergency notification services at all times.